Cash, Cashier’s Check, Wire Transfer, Credit Card, Business Leasing or Approved Credit.
New Customers may make payments COD Company Check for up to $1000. Any amountover $1000 must be paid by Cashier’s Check. After sufficient Credit Criteria is met, subsequent shipments over $1000 may be . paid by Company Check.
Avoid COD Charges by Wire Transferring Funds directly to us: ASK YOUR OSNET,INC. Rep for wiring info.
All returned Checks will result in a $20 returned Check fee and automatic status of COD Cashier’s Check.
Credit Terms are granted only to those companies whose credit applications have been processed and approved by our credit department. Terms are N20. There is a 2% · interest charge on all invoices over 20 days. Apply for credit terms by completing and signing our credit application. To expedite your processing, you may FAX(718) 520-2967 your application to our credit department. Normal processing time is between 5-7 days.Please attach financial statements for all requests for credit over $10,000.
All orders placed before 5:00 PM EST may be shipped the same day (Pending Credit Approval ) with the exception of “build to order” items. Any item not in stock will be back ordered. Avoid costly sales tax by providing us with a tax exemption certificate from your state. Without this document on file, you will be charged sales tax for the state of NY.
Any order below the $100 minimum order level is subject to a $5 handling charge. If an order is shipped COD, whatever COD charges are accessed by that carrier are added to your handling fees.
Our DOA Policy allows the return of defective products within 10 days of purchase. All defective products that fail past 10 daysmust be referred to the manufacturer’s warranty policy. Contact your OSNet, Inc Sales Rep. for an RMA # or for assistance in obtaining an RMA # from the manufacturer.
A 20% Restocking fee will be charged to any product that is refused after ordering.
All returned products must be shipped freight prepaid in its original packaging with all manuals. (DO NOT WRITE ON BOX!) You will be charged for any missing or used items. We reserve the right to have our service department call to verify problems prior to any return. All returns MUST have a Return Authorization (RMA) Number assigned by your OSNet, Inc. Sales Rep. To receive an RMA Number, call your Sales Rep. with the following information:
· Company Name
· Customer Number
· Invoice Number & Date
· Product Returned & Quantity
· Detailed Description of Problem
· Serial Numbers of Product
Please display your RMA Number on the Shipping Label. OSNet, Inc. will not accept any return without a valid RMA Number. RMA Numbers are valid for 15 days only. OSNet, Inc. will refuse any expired RMA Number.